Effective Date: 17/04/2025

At Unique Towel Exporter, customer satisfaction is our top priority. We strive to provide the best quality towels and service. Please review our policy below for cancellations, returns, and refunds.

1. Cancellation Policy

  • Orders can be cancelled within 24 hours of placement, provided they have not yet been processed or shipped.
  • To cancel your order, please contact us at [Insert Email] with your order number.
  • Once an order has been processed or shipped, it cannot be cancelled.

2. Return Policy

We accept returns under the following conditions:

  • The item must be unused, unwashed, and in original condition.
  • Return requests must be made within 7 days of delivery.
  • Returns are not accepted for:
    • Customized or personalized items
    • Bulk orders (unless defective)
    • Clearance or final sale items

To initiate a return, contact us at [Insert Email] with your order number, reason for return, and photos (if applicable).

Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Policy

  • Refunds will be processed within 5–10 business days of receiving the returned item.
  • Refunds will be issued to the original payment method.
  • Shipping charges are non-refundable unless the return is due to our error.
  • If the item is returned in a used or damaged condition, a partial refund or no refund may be issued.

4. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item:

  • Notify us within 48 hours of delivery.
  • Provide photos of the damaged/incorrect item and packaging.
  • We will replace the item or offer a full refund, including shipping.

Contact Us

For any cancellation, return, or refund inquiries, please contact:

📧 Email: [email protected]

🌐 Website: https://uniquetowelexporter.com